AXELOS and Publisher TSO have created a comprehensive source of best practice information for all levels of portfolio, programme, project risk and service management adoption.
I know it's early to start talking about the content and structure of the Knowledge Repository - though I did make some point about possible requirements a while back. However, one very fundamental thing that's lacking from Service Management is a proper ontology.
We were just chatting about governance, on facebook. I thought that this might be interesting here too: Governance ought to be at number 12, or so, because the reason for using ITIL is to achieve governance.
Can anybody point me to good reference sources on "start of the art" thinking for organisation design of IT functions in companies? I've seen "Strategy, Planning & Architecture", split from "Projects & Change" from "Running, Service & Support".