I know it's early to start talking about the content and structure of the Knowledge Repository - though I did make some point about possible requirements a while back. However, one very fundamental thing that's lacking from Service Management is a proper ontology.
AXELOS and Publisher TSO have created a comprehensive source of best practice information for all levels of portfolio, programme, project risk and service management adoption.
The mission of priSM® (why we exist) is to promote professional recognition of Service Management professionals based on their experience, educational achievements and professional activities.
SFIA helps employers at all stages of the skills management cycle: organisational design, resource planning, recruitment, deployment, assessment, development, remuneration.
We were just chatting about governance, on facebook. I thought that this might be interesting here too: Governance ought to be at number 12, or so, because the reason for using ITIL is to achieve governance.
Can anybody point me to good reference sources on "start of the art" thinking for organisation design of IT functions in companies? I've seen "Strategy, Planning & Architecture", split from "Projects & Change" from "Running, Service & Support".
Here are over three hundred references that the well-read service scientist should be aware of... Category 1: Required (68) Category 2: Recommended (42) Category 3: Review (85), Category 4: Relevant ...
TFT12 (Tomorrow's IT Service Future Today) was the first global ITSM virtual conference. We gave 24 speakers 24 hours to change the way content is consumed forever and that's exactly what they did, achieving 1.2 million social impressions in 24 hours and more than 4,000 views on youtube.