As outsourcing leaders and pundits from around the world converged on Makati in the Philippines for the International Outsourcing Summit, Martin Conboy, publisher of The Sauce, was able to catch up with some of the leading lights in the industry. His first interview was with Jose Mercado, the President of BPAP (Business Processing Association of the Philippines), to talk about the growth, opportunities and challenges facing the Filipino outsourcing and BPO industry.
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