Group items tagged bug thank you resolved - Diigo Community

For a recent Annotated Link: 'Sorry, the page you requested was not found. redirecting ... - 274 views

http://www.diigo.com/annotated/b7f8d4017bcf149ddb2c8fefdcda4981 and some others above now work. I'm not reviewing this topic in detail, let's assume that it's fixed. Tag: resolved Many thanks...

bug resolved TTW gpd4

started by Graham Perrin on 18 Oct 08 34 follow-ups, last by Graham Perrin on 15 May 12

Selecting any tags shows error: "no bookmarks tagged (tag name)" - 349 views

> same problem @ Bruce: whatever the problem was here, it was resolved by Diigo. Whatever problem you have, must be new or separate. Please could you start a new topic, with relevant detail? Tha...

tags-related bug resolved

started by Freddie Krueger on 24 Apr 09 37 follow-ups, last by Graham Perrin on 07 May 09

Can't sign in in Digolet! - 373 views

Hi all, The problem was finally solved. 1. Diigolet uses cookies authroization if available (available means that 3rd party cookies are allowed) 2. If cookies are not available, diigo...

Diigo About diigolet Firefox resolved

started by onesimusx on 13 Dec 08 30 follow-ups, last by Joel Liu on 02 Apr 09

group: search: some matching topics are omitted from results - 75 views

Note that my use case is not a simple AND for keywords in a group; I've put more information in the other question... maybe there's a better way to solve it... http://groups.diigo.com/group/Diigo...

bug fixed verified resolved thanks inconsistency search full text group topic groups.diigo.com gpd4 585885 971091 973892 thank you

started by Graham Perrin on 30 Jan 09 24 follow-ups, last by Trent Larson on 16 Oct 09

Sticky note text disappears after a short pause. - 32 views

To close the loop, this new version of the tool bar has resolved the issue on both Mac and PC in firefox. hightechdad wrote: > Thanks Maggie. > > The "preview" release of the new toolbar DID cor...

sticky note

started by Kiril Okun on 29 Apr 07 7 follow-ups, last by hightechdad on 08 May 07

case-sensitive tags - any chance of it happening? - 383 views

> tag case will be preserved while displaying, but ignored for search Seems to work well for the majority of use cases. Thanks :)

discussion tag case CamelCase case-sensitive help suggestion

started by jeffreyjflim on 27 May 07 30 follow-ups, last by Graham Perrin on 20 Mar 10

Vote please for Firefox to have better interapplication communication - 241 views

Mozilla bug 470642 seems to be not far from resolution :) If you're a user of Firefox, Flock etc. on Mac OS X, then it's well worth voting for Mozilla core bug 79864 - Mac style text 'styl'...

Firefox Apple System Services Mac OS X Bugzilla vote gpd4

started by Graham Perrin on 20 Dec 08 3 follow-ups, last by Graham Perrin on 03 Jul 09

Remove Google Bad Reviews - - 0 views

realservice093 on 01 Aug 23

Introduction As a small business owner, you probably want to make sure everyone is happy with your business. But what if someone posts a negative review on Google? Do you have any control over whether or not it stays up? And even if you could remove a bad review from Google, how would that be possible? If a customer post a negative comment about one of your products or services on Google, then how do you respond? Is there anything that can be done about this problem? In this article we'll discuss everything about deleting bad reviews from google play store and other platforms like Facebook, Yelp and Yelp! How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review on Google is permanent. It�

<div class="cArrow"> </div><div class="cContentInner">Introduction As a small business owner, you probably want to make sure everyone is happy with your business. But what if someone posts a negative review on Google? Do you have any control over whether or not it stays up? And even if you could remove a bad review from Google, how would that be possible? If a customer post a negative comment about one of your products or services on Google, then how do you respond? Is there anything that can be done about this problem? In this article we'll discuss everything about deleting bad reviews from google play store and other platforms like Facebook, Yelp and Yelp! How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review on Google is permanent. It�</div>

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robertp885 on 10 Aug 23

What are the best ways to remove negative reviews? The best ways to remove negative reviews are: Be polite and professional. Just because someone left a bad review doesn't mean you're wrong or that they're an idiot. If you've done something wrong, apologize for it and explain what you plan to do differently next time (or at least make sure your customers know about it). Remove Google Bad Reviews Ask for all the information you need from that person so that when their review gets removed, their account won't be suspended again after being reinstated by Google in error before! In addition, ask any other pertinent questions such as "What did I do wrong?" or "Is there anything else we can help with?". Remove Google Bad Reviews It's important not only because it helps resolve issues faster but also because this shows people who might have good intentions but may not know how things work online are willing partners rather than adversaries fighting against them-and having these conversations makes things much easier than trying argue back and forth like a kindergartener arguing over whose turn comes first during recess time at school." Remove Google Bad Reviews Can you get fake google reviews removed? The short answer is no. You cannot remove fake Google reviews on your own and you can't ask Google to do it for you either. You can ask the review to be removed, but the review must first have been written by someone who has an account with Google, which means that there's a good chance that the reviewer will be able to prove ownership of their account (for example by showing proof of purchase). Remove Google Bad Reviews If this isn't possible or if they don't seem legitimate enough for whatever reason, then it won't matter whether or not you contact them first because there's nothing else we can do about it once our system finds out about them being fake: both parties will receive a warning letter from us saying so! What kinds of revi

<div class="cArrow"> </div><div class="cContentInner">What are the best ways to remove negative reviews? The best ways to remove negative reviews are: Be polite and professional. Just because someone left a bad review doesn't mean you're wrong or that they're an idiot. If you've done something wrong, apologize for it and explain what you plan to do differently next time (or at least make sure your customers know about it). Remove Google Bad Reviews Ask for all the information you need from that person so that when their review gets removed, their account won't be suspended again after being reinstated by Google in error before! In addition, ask any other pertinent questions such as "What did I do wrong?" or "Is there anything else we can help with?". Remove Google Bad Reviews It's important not only because it helps resolve issues faster but also because this shows people who might have good intentions but may not know how things work online are willing partners rather than adversaries fighting against them-and having these conversations makes things much easier than trying argue back and forth like a kindergartener arguing over whose turn comes first during recess time at school." Remove Google Bad Reviews Can you get fake google reviews removed? The short answer is no. You cannot remove fake Google reviews on your own and you can't ask Google to do it for you either. You can ask the review to be removed, but the review must first have been written by someone who has an account with Google, which means that there's a good chance that the reviewer will be able to prove ownership of their account (for example by showing proof of purchase). Remove Google Bad Reviews If this isn't possible or if they don't seem legitimate enough for whatever reason, then it won't matter whether or not you contact them first because there's nothing else we can do about it once our system finds out about them being fake: both parties will receive a warning letter from us saying so! What kinds of revi</div>

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realserviceit654 on 26 Dec 23

Remove Google Bad Reviews Introduction As a small business owner, you probably want to make sure everyone is happy with your business. But what if someone posts a negative review on Google? Do you have any control over whether or not it stays up? And even if you could remove a bad review from Google, how would that be possible? If a customer post a negative comment about one of your products or services on Google, then how do you respond? Is there anything that can be done about this problem? In this article we'll discuss everything about deleting bad reviews from google play store and other platforms like Facebook, Yelp and Yelp! How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review o

<div class="cArrow"> </div><div class="cContentInner">Remove Google Bad Reviews Introduction As a small business owner, you probably want to make sure everyone is happy with your business. But what if someone posts a negative review on Google? Do you have any control over whether or not it stays up? And even if you could remove a bad review from Google, how would that be possible? If a customer post a negative comment about one of your products or services on Google, then how do you respond? Is there anything that can be done about this problem? In this article we'll discuss everything about deleting bad reviews from google play store and other platforms like Facebook, Yelp and Yelp! How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review o</div>

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Group tag dictionary not loading - 44 views

Hi Jeff > In general, is this forum where I should be reporting issues like this I just added two topics Bugs and Suggestions to the FAQ area of this forum. > or is there another place for bug ...

Group Tags Dictionary bug resolved thanks thank you

started by Jeff Ratliff on 16 Aug 09 13 follow-ups, last by Graham Perrin on 18 Aug 09

Does Diigo work with the official, released version of FireFox 3.0? - 332 views

It works great for me. I am also very impressed that Diigo has already incorporated the tags that can now be assigned to bookmarks in Firefox 3 into the Diigo toolbar bookmark import feature. After...

diigo firefox help resolved

started by Helaine . on 21 Jun 08 16 follow-ups, last by Oliver S. on 06 Jul 08

highlight the wrong text - 86 views

I'm getting the same problem. Nabolo's right--the bug happens with either the Diigolet or the Diigo toolbar. nabolo wrote: > Okay, I think I'm going to have the original difficulty regardless of...

bug highlight

started by na bolo on 25 Jun 07 11 follow-ups, last by michaelstalker on 03 Oct 07

Bug:: Floating Sticky Notes Do Not Share to Diigo Groups - 147 views

Subject: Floating Sticky Notes Do Not Share to Diigo Groups @ Julie Please, could you post to a separate topic? Thanks.

bugs floating annotation groups sticky note bug resolved

started by Suzannah Claire on 20 Sep 08 6 follow-ups, last by Graham Perrin on 11 Jul 09

Extract Annotations with New Toolbar - 57 views

image

Firefox toolbar 3.1.6.13 extract annotations bug resolved

started by anonymous on 19 Dec 08 5 follow-ups, last by Graham Perrin on 20 Dec 08

group: search: multiple words: see group items tagged: fail - 21 views

1. http://groups.diigo.com/group/Diigo_HQ/search?what=bug+resolved 2. See group items tagged bug resolved » Expected http://groups.diigo.com/group/Diigo_HQ/content/tag/bug%20resolved or http://...

bug fixed verified resolved thanks search group tag multiple word speech mark enclosure gpd4 thank you

started by Graham Perrin on 30 Sep 09 1 follow-up, last by Vincent Tsao on 13 Oct 09

First Impressions & some issues - 108 views

> difference between searching My Library and searching one of my Groups True. Diigo Groups were a relatively late addition to the Diigo feature set. Whilst Diigo 4.0 beta brought great improvem...

Help delicious groups tags curation search replace bug suggestion

started by chrisdymond on 11 Jan 10 15 follow-ups, last by Graham Perrin on 27 Jul 10

yc c liked it

summary of recent issues/symptoms relating to caches, indexing and searches - 61 views

Joel Liu wrote: > We will have more computation power soon. That's smart, thanks to Joel/Diigo :) My aim in this topic was to whittle some symptoms, mainly for nearby http://groups.diigo.com/Di...

resolved cache load performance search bookmark bug

started by Graham Perrin on 19 Jan 09 6 follow-ups, last by Graham Perrin on 01 Oct 09

Diigolet | Bookmark | Title field is sometimes empty - maybe an issue with - ... - 142 views

Now using Diigolet 3.1b523, I can not reproduce the bug with e.g. http://old.plone.org/documentation/how-to/cookie-duration I guess that the more recent versions of Diigolet include a fix. Than...

Safari Diigolet 3.1b506 Bookmark title bug resolved

started by Graham Perrin on 11 Nov 08 14 follow-ups, last by Graham Perrin on 04 Jun 09

Searching for Comments & Highlights - 221 views

Bug http://www.diigo.com/search?adSScope=my&what=VirusBarrier%20family > Search titles, tags, annotations, URLs and snapshots > VirusBarrier family fails to find my bookmark of http://blog.i...

bug resolved search syntax comment highlight

started by Sean Brady on 11 Oct 08 19 follow-ups, last by Graham Perrin on 27 Jul 10

Graham Perrin liked it

Buy Amazon account - [Ready to use] Full Verified, - 0 views

robertp885 on 09 Aug 23

Amazon frequently offers cheaper prices than other stores. Amazon is frequently the spot to go for the lowest pricing on the internet. The large online shop offers products at prices that are cheaper than those of most other stores, and their costs are frequently the lowest available. Amazon not only has affordable rates, but also a vast assortment of goods. On Amazon, you can almost always find what you're looking for, and their enormous selection ensures that you'll get the best deal possible. The quality of customer service offered by Amazon is another benefit. Amazon is renowned for providing exceptional customer service and going above and beyond to keep their clients satisfied. Buy Amazon Account If you run into any issues Amazon will make every effort to make your purchase right. digital goods, consumables, and stuff sold by third-party vendors. This makes Amazon an incredibly user-friendly platform for online buying, as you can be confident that you can always return an item if you're not delighted with it. Amazon has a helpful customer service staff There are a lot of reasons to buy an Amazon account. One of the best customer service teams out there is the one that the company has. When you have a problem, Amazon is always eager to assist you and find a solution. The user experience on Amazon is highly intuitive, and if you need assistance, the customer service staff is always available. Overall, Amazon is a terrific company to buy from, and their customer support crew is one of the best. Amazon Prime members receive access to unique deals and discounts If you have Amazon Prime, you can take advantage of special offers and discounts that aren't available to non-members. Here are seven justifications for why you ought to benefit from these offers and reductions: Lightning Deals are only available to Prime members. Buy Amazon Account Prime members get early access to certain Black Friday and Cyber Monday deals. Prime members get an additional 10%

<div class="cArrow"> </div><div class="cContentInner">Amazon frequently offers cheaper prices than other stores. Amazon is frequently the spot to go for the lowest pricing on the internet. The large online shop offers products at prices that are cheaper than those of most other stores, and their costs are frequently the lowest available. Amazon not only has affordable rates, but also a vast assortment of goods. On Amazon, you can almost always find what you're looking for, and their enormous selection ensures that you'll get the best deal possible. The quality of customer service offered by Amazon is another benefit. Amazon is renowned for providing exceptional customer service and going above and beyond to keep their clients satisfied. Buy Amazon Account If you run into any issues Amazon will make every effort to make your purchase right. digital goods, consumables, and stuff sold by third-party vendors. This makes Amazon an incredibly user-friendly platform for online buying, as you can be confident that you can always return an item if you're not delighted with it. Amazon has a helpful customer service staff There are a lot of reasons to buy an Amazon account. One of the best customer service teams out there is the one that the company has. When you have a problem, Amazon is always eager to assist you and find a solution. The user experience on Amazon is highly intuitive, and if you need assistance, the customer service staff is always available. Overall, Amazon is a terrific company to buy from, and their customer support crew is one of the best. Amazon Prime members receive access to unique deals and discounts If you have Amazon Prime, you can take advantage of special offers and discounts that aren't available to non-members. Here are seven justifications for why you ought to benefit from these offers and reductions: Lightning Deals are only available to Prime members. Buy Amazon Account Prime members get early access to certain Black Friday and Cyber Monday deals. Prime members get an additional 10%</div>

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realserviceit654 on 26 Dec 23

The world's biggest internet retailer is Amazon. There's a reason why Amazon is the biggest online retailer in the world. They provide more products at competitive prices than any other online merchant. A fantastic approach to save both time and money is to purchase an Amazon account. Amazon is the ideal place to shop because they offer convenient one-stop shopping, affordable prices, and top-notch customer service. A Prime membership from Amazon entitles you to free two-day shipping on a variety of things. You may not be aware that Amazon provides a Prime membership that entitles you to free two-day shipping on a variety of goods. Like most individuals, it's likely that you were unaware of it. Here are some reasons to think about purchasing an Amazon account. If you frequently buy online, you are aware of how crucial it is to receive your purchases swiftly. You won't have to be concerned about shipping costs ever again if you have an Amazon Prime membership. Also, you can upgrade to overnight shipping for a surcharge if you require your things more quickly. Buy Amazon Account A huge variety of products are available on Amazon, including music, movies, books, and technology. Few stores can match Amazon when it comes to internet shopping. In addition to having a huge assortment of products-including books, movies, music, and electronics-Amazon also offers exceptional bargains and top-notch customer support. Here are three justifications for purchasing an Amazon account. First of all, Amazon offers a wide variety of goods. Chances are, Amazon will have everything you're looking for, whether it's the newest bestseller or a rare item. In the event that they don't, they'll probably be able to find it for you. This is made possible by Amazon's substantial purchasing power and strong supplier ties. Buy Amazon AccountAmazon frequently offers cheaper prices than other stores. Amazon is frequently the spot to go for the lowest pricing on the interne

<div class="cArrow"> </div><div class="cContentInner">The world's biggest internet retailer is Amazon. There's a reason why Amazon is the biggest online retailer in the world. They provide more products at competitive prices than any other online merchant. A fantastic approach to save both time and money is to purchase an Amazon account. Amazon is the ideal place to shop because they offer convenient one-stop shopping, affordable prices, and top-notch customer service. A Prime membership from Amazon entitles you to free two-day shipping on a variety of things. You may not be aware that Amazon provides a Prime membership that entitles you to free two-day shipping on a variety of goods. Like most individuals, it's likely that you were unaware of it. Here are some reasons to think about purchasing an Amazon account. If you frequently buy online, you are aware of how crucial it is to receive your purchases swiftly. You won't have to be concerned about shipping costs ever again if you have an Amazon Prime membership. Also, you can upgrade to overnight shipping for a surcharge if you require your things more quickly. Buy Amazon Account A huge variety of products are available on Amazon, including music, movies, books, and technology. Few stores can match Amazon when it comes to internet shopping. In addition to having a huge assortment of products-including books, movies, music, and electronics-Amazon also offers exceptional bargains and top-notch customer support. Here are three justifications for purchasing an Amazon account. First of all, Amazon offers a wide variety of goods. Chances are, Amazon will have everything you're looking for, whether it's the newest bestseller or a rare item. In the event that they don't, they'll probably be able to find it for you. This is made possible by Amazon's substantial purchasing power and strong supplier ties. Buy Amazon AccountAmazon frequently offers cheaper prices than other stores. Amazon is frequently the spot to go for the lowest pricing on the interne</div>

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robertp885 on 29 Dec 23

The world's biggest internet retailer is Amazon. There's a reason why Amazon is the biggest online retailer in the world. They provide more products at competitive prices than any other online merchant. A fantastic approach to save both time and money is to purchase an Amazon account. Amazon is the ideal place to shop because they offer convenient one-stop shopping, affordable prices, and top-notch customer service. A Prime membership from Amazon entitles you to free two-day shipping on a variety of things. You may not be aware that Amazon provides a Prime membership that entitles you to free two-day shipping on a variety of goods. Like most individuals, it's likely that you were unaware of it. Here are some reasons to think about purchasing an Amazon account. If you frequently buy online, you are aware of how crucial it is to receive your purchases swiftly. You won't have to be concerned about shipping costs ever again if you have an Amazon Prime membership. Also, you can upgrade to overnight shipping for a surcharge if you require your things more quickly. Buy Amazon Account A huge variety of products are available on Amazon, including music, movies, books, and technology. Few stores can match Amazon when it comes to internet shopping. In addition to having a huge assortment of products-including books, movies, music, and electronics-Amazon also offers exceptional bargains and top-notch customer support. Here are three justifications for purchasing an Amazon account. First of all, Amazon offers a wide variety of goods. Chances are, Amazon will have everything you're looking for, whether it's the newest bestseller or a rare item. In the event that they don't, they'll probably be able to find it for you. This is made possible by Amazon's substantial purchasing power and strong supplier ties. Buy Amazon AccountAmazon frequently offers cheaper prices than other stores. Amazon is frequently the spot to go for the lowest pricing on the interne

<div class="cArrow"> </div><div class="cContentInner">The world's biggest internet retailer is Amazon. There's a reason why Amazon is the biggest online retailer in the world. They provide more products at competitive prices than any other online merchant. A fantastic approach to save both time and money is to purchase an Amazon account. Amazon is the ideal place to shop because they offer convenient one-stop shopping, affordable prices, and top-notch customer service. A Prime membership from Amazon entitles you to free two-day shipping on a variety of things. You may not be aware that Amazon provides a Prime membership that entitles you to free two-day shipping on a variety of goods. Like most individuals, it's likely that you were unaware of it. Here are some reasons to think about purchasing an Amazon account. If you frequently buy online, you are aware of how crucial it is to receive your purchases swiftly. You won't have to be concerned about shipping costs ever again if you have an Amazon Prime membership. Also, you can upgrade to overnight shipping for a surcharge if you require your things more quickly. Buy Amazon Account A huge variety of products are available on Amazon, including music, movies, books, and technology. Few stores can match Amazon when it comes to internet shopping. In addition to having a huge assortment of products-including books, movies, music, and electronics-Amazon also offers exceptional bargains and top-notch customer support. Here are three justifications for purchasing an Amazon account. First of all, Amazon offers a wide variety of goods. Chances are, Amazon will have everything you're looking for, whether it's the newest bestseller or a rare item. In the event that they don't, they'll probably be able to find it for you. This is made possible by Amazon's substantial purchasing power and strong supplier ties. Buy Amazon AccountAmazon frequently offers cheaper prices than other stores. Amazon is frequently the spot to go for the lowest pricing on the interne</div>

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The last two days of added bookmarks can't be searched - 115 views

We fixed some bugs in cache server and search server. Don't worry. Once your bookmark URL is in diigo system, we will try our best to fetch the cache page.

bookmark searching lists performance bug resolved

started by aabb aabb on 16 Jan 09 13 follow-ups, last by Joel Liu on 22 Jan 09