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In part III, Gratton speaks to the positive affects of the five forces on one's lives. Demographics are mentioned. As mandatory retirement has been abolished in many jurisdictions, the changing demographics of workers living longer and thus having the ability to work longer may have positive and negative effects. This link is a survey of UK firms on the impact of mandatory retirement and the specific qualitative issues that may arise, such as enhancing customer service and employee performance, as well as the difficulties including less 'headroom' for younger workers and performance decline