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Lack of customer feedback strongly affects a corporate's growth plans. iKnow system gets wider customer participation and empowers you with a robust sms-based feedback management system SMS based platform, a discrete option for customer feedback - ensuring honest and higher response rates. Technologically advanced fully hosted platform which collects, analyses and provides ready actionable data. Our feedback system works real-time so no lags or data manipulation possible. Easy integration with your existing setup. iKnow collates data across locations for comparitive benchmarking. Accountability based on what customers feel, so staff is geared towards ensuring customer satisfaction.

Robotic Process Automation Technology has replaced and restored many old ways of communication, transportation, and way of doing things. So much so that now, technology is all set to take over human workforce also. No, it's not exaggeration. It is near future. By employing software, based on artificial intelligence using machine learning, all the redundant tasks like keeping records, performing basic calculations and innate transactions, can be made human free. The technology that works to robotize the jobs which require humans is called as Robotic Process Automation. Robotic Process Automation can be very convincingly labeled as 'the driver of the future'. RPA aims at automating the processed which are otherwise carried out by humans in a business. The machines (or the software) are designed in such a way that they are capable of interpreting the message and manipulate the data in the required way. Process automation has always been a part of many organizations, reducing the job of employees and making machine operation independent has always been one of the many functions of Business Process Management. Robotic Process Automation takes it to another level, Robotic Automation makes the machines smart, and enables them to gather, calculate, report and sometimes manipulate data thus reducing human interference by automating problem understanding and decision making. What is RPA? RPA is the process of enabling a system to function in the same way as it would function with human logic without actually employing any human. It is a derived from three technologies, namely: workflow automation, screen scaping and artificial intelligence. Huge and complex but rule-based processes are tailored and automated with RPA. Where is RPA used? RPA sits at the top of all processes; it synchronizes all the processes together and generates results which are overwhelming. RPS is employed in almost all the phases of business processes. Front-end operations: RPA finds it

With progressive profiling, you can request permissions for a customer's data at various stages of their life cycle rather than all at once.

At Online IT Store, we are proud to be recognized as one of the best digital marketing service agencies in the USA. Specializing in customer review management, digital marketing, and IT solutions, we help businesses grow their online reputation and reach their target audience effectively. Our expert team offers tailored services, including SEO, social media marketing, review generation, and data analytics, designed to drive engagement and boost brand credibility. With a strong focus on innovation, transparency, and results, Online IT Store empowers businesses to build trust, attract new customers, and achieve lasting success in today's competitive digital landscape.