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When creating new services for clients, we very often don't delve deep enough into the organisation that delivers the service. Service solutions are often limited to pragmatic improvements that lie directly in the customer experience, what many consider 'the art of the possible'. But by combining classic service design and user journey mapping techniques with notation from Systems Thinking, we can go deeper into understanding WTF's really going on inside our organisations.

The Network Weaver Consultants Network is a loosely affiliated group of consultants who provide a wide range of network services for organizations, networks and communities. Some of the consultants have taken a 5-month intensive practicum on network consulting led by June Holley and Kristin Johnstad. However, there is no vetting process for this page: anyone who has experience can put their name on this site. Make sure you contact the consultants directly to access more detail about their experience, interests and availability. The map below shows the Network Weaver Consultants and Services. Click and hold on a consultant's node to focus on who they're affiliated with and what service they provide, click and hold on a service node to focus on which of the consultants provides that service. Keep scrolling past the map for the consultants' bios.

"As Americans, we have only one institution with the resources and the public mandate to address our nation's most important and difficult challenges: the federal government. As government struggles to recruit new talent, keep up with ever-increasing innovation and contend with a wave of retirements, we need federal leadership that endures beyond appointment terms, administrations and the headlines of the day. In response to this urgent need, The Partnership for Public Service developed the Public Service Leadership Model as the standard for effective federal leadership.  "

Timebanking is a time-based currency. Give one hour of service to another, and receive one time credit. You can use the credits in turn to receive services - or you can donate them to others. An hour of service is always one time credit regardless of the nature of the service performed.

It is often assumed that the public have to rely on professionals to deliver public services because in the economic jargon there is an information asymmetry: the doctor or teacher knows more than the patient or pupil. Yet the families of these children have fine grained knowledge about what they really need: when they need two carers to support them and when only one will do; what risks to take on a trip out to the zoo and so on. The In Control initiative draws out this latent, tacit knowledge of users that is largely kept dormant and suppressed by the traditional delivery approach to services in which professionals are largely in control, assumed to have all the knowledge and so consumers are largely passive because they are assumed to lack the capability of taking charge of their own care, health, learning or tax.

Honest Buildings has created a profile for any building in the world with an address. This platform is the first place that connects occupants, service providers and owners to each other and the buildings where they live, work and spend their time. Type in an address, and the free service instantly finds information about any commercial or residential building in the U.S., including pictures, reviews, Honesty Ratings(TM), open and completed projects, and the people associated with that building, including service providers, managers and owners.

The Center for Reinventing Government was founded by Paul Wolf an attorney with 17 years of experience working for various government agencies in Buffalo, New York. During his years of government service Paul often questioned why services were delivered in the manner they were. The typical response provided was "that is the way we have always done things". The status quo is not enough for any organization or individual to survive today's fast changing world. Government needs to strive for continuous improvement and reinvent how it makes decisions and provide services.

TurboVote helps you vote - nothing more. We're committed to protecting your data, so it's only ever used to provide you with voting information and services. To that end, we encrypt your connection to our site, so your sign-up information stays just between us. We take precautionary measures to restrict access to only those partners and services we need to make TurboVote run. And we deliberately don't collect or store ID numbers. We also don't sell your information, or share any more than is strictly necessary to power the TurboVote services you know and love. And we're happy to answer any questions you have about our data and security practices.

As our most valuable resource, soil drives our services and tools. We advocate for sustainable agriculture that has a positive impact on the environment, society and the economy. To this end, we support the agri-food sector through sustainability assessments, agricultural consultancy and relevant software solutions.

The Democracy at Work Network (DAWN) is a network of certified peer advisors, all with strong social and professional ties, who cooperate in training themselves and providing technical assistance services to worker cooperatives. Our goals are to meet the demand for technical assistance and development advice with high-quality services, and increase worker cooperative technical assistance capacity from inside the movement.

PEC primarily serves homeless families consisting of single mothers and their young children. Many of these families are headed by young mothers with little or no work experience and some history of personal or familial trauma. The work of PEC is to support these families through a complement of social services that are intended to chip away at their barriers to success. Families at PEC are supported through emergency and transitional housing, employment and job training, computer skills development, GED and workplace literacy, as well as case management and counseling services. Through its efforts, PEC enables the families it serves to achieve long-term economic and personal self-sufficiency.

The Local Community Services Association (LCSA) is the peak body for Neighbourhood Centres in NSW. Formed in 1974 LCSA supports its members' focus on social inclusion and all facets of community development through resources, networking and advocacy.

There is, however, one small problem with this. Governments cannot create community, no matter how hard they try, and they cannot build social capital. At best they can create policy environments which assist individuals and institutions in civil society to do these things, or at least, do not stifle their efforts or make their task more difficult. To acknowledge this is not to suggest that governments should simply sit back and hope social capital will grow before them. On the contrary, it is to advocate a radical re-invention of government and a wholesale move away from the old service delivery paradigm in the human services so as to remove some of the key governmental obstacles to civic engagement, responsibility and reciprocity at grass-roots levels of our society.

CIRCLE (The Center for Information and Research on Civic Learning and Engagement) conducts research on civic education in schools, colleges, and community settings and on young Americans' voting and political participation, service, activism, media use, and other forms of civic engagement. It is based at the Jonathan M. Tisch College of Citizenship and Public Service at Tufts University.

Surely, people could be empowered to share and exchange their opinions, particularly if they knew their views would be taken seriously and result in better services, better products and better facilities for themselves, their family, and their friends. In a nutshell, people could become real 'communities of influence'. Imagine the savings, imagine the efficiencies, and imagine the returns. Couldn't greater gains also be made if the providers and commissioners of services were prepared to work together? Rather than feeling uncomfortable about sharing information, why not make collaboration the norm.

The Center for Priority Based Budgeting™ (CPBB), a Denver, Colorado-based, mission driven, organization established in 2010, provides technical and advisory services to assist local governments, school districts and other non-profit agencies achieve Fiscal Health and Wellness through Priority Based Budgeting. This creative and innovative process, developed by CPBB, enables communities to reassess their priorities in order to make sound, long-term funding decisions. Establishing a non-profit solidifies CPBB's mission of being a trusted advisor and a dependable, objective resource, assisting local government leaders who are seeking service excellence, transparency to their stakeholders and a strong desire to achieve the Results that are important to their community.

We work at the intersection of evidence-informed practice and user-centred design. We have deep respect for both evidence and the experience and expertise of practitioners, young people and families. We think public systems and services can be more impactful when they are considered together. 

"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people. Here's how we do it: "

Series of articles in support of the Self-Directed Services and Personal Budgets project in Australia

Code for America enlists the talent of the web industry into public service to use their skills to solve core problems facing our communities. We help passionate technologists leverage the power of the internet to make governments more open and efficient, and become civic leaders able to realize transformational change with technology.