Diigo Community - errors | Diigo Group Forum

error messages

Mon, 23 Jun 2008 01:59:54 -0000

bugs |errors | post by amortal on 2008-06-23

i recently opened the error sidebar, and was surprised to see a HUGE number of Diigo generated errors.

i captured a screen shot. i hope to get some explanation, and maybe provide some help in perfecting Diigo.

there must be some way to send a screen capture of those erros, but i'm not sure how to do it. please let me know...

thanks,
ken
post by amortal on 2008-06-23
You can send it to joel 【at】 diigo dot com.

Thanks.
post by joel on 2008-06-23

Annotations disappearing?

Tue, 15 Apr 2008 17:34:34 -0000

annotations |browsers |diigo |errors | post by ebarney on 2008-04-15

Has anyone else had their annotations disappear in Firefox? I've been looking at some links with a coworker and she first had them disappear entirely when she was viewing her bookmarks from her diigo page, then had them appear in IE but not in Firefox...

We'd like to do a "profile" on how great diigo can be for the faculty & students at our school, but we don't want to risk giving them inconsistent information if something behaves differently depending on the browser (or browser version) they're using.

She's got the latest version of the toolbar installed on both browsers and both of the browsers are up to date... ????
post by ebarney on 2008-04-15
I have been putting together some notes on the Firefox toolbar. I did have a problem in Firefox, where anything I would highlight or sticky note would not "stick" with Firefox. It worked fine in IE on the same machine. The whole page comments were working fine. I was able to resolve the issue by deleting my Firefox profile and reinstalling the toolbar. Kind of drastic, but I could not get it fixed any other way.

I will also add though that the Add Inline Comment feature of a highlight does not work for me in Firefox. It only gives me the option to create a sticky note, and those cannot be made public. I can see other users inline notes ,but cannot add one of my own.

Hope that helps.
post by seanbrady on 2008-04-15
I'll forward this on, but I hope these issues can be resolved soon with more consistency!

Sean Brady wrote:
> I have been putting together some notes on the Firefox toolbar. I did have a problem in Firefox, where anything I would highlight or sticky note would not "stick" with Firefox. It worked fine in IE on the same machine. The whole page comments were working fine. I was able to resolve the issue by deleting my Firefox profile and reinstalling the toolbar. Kind of drastic, but I could not get it fixed any other way.
>
> I will also add though that the Add Inline Comment feature of a highlight does not work for me in Firefox. It only gives me the option to create a sticky note, and those cannot be made public. I can see other users inline notes ,but cannot add one of my own.
>
> Hope that helps.
post by ebarney on 2008-04-15
Hi Barney,
1) Could you see annotations in “My bookmark" page with FF?
2) If you can see them in "My bookmark", but they didn't show up in the original page. Could you check Diigo toolbar ===>Highlight drop down Menu ===> whether "Dont' show highlight" option are checked.

Thanks
post by joel on 2008-04-16

Upload Avatar Failed

Sat, 22 Mar 2008 01:38:02 -0000

avatar |error |errors | post by plagiarismtoday on 2008-03-22

Every time I attempt to upload a new avatar to my site I get an error saying "Upload Avatar Failed" and I'm given the option to either "Try Again" or a button to close. The close button does nothing and the try again link just takes me back to the form.

I've attempted this on two computers, one Mac and one Windows, with four different versions of the image, with various file types, created by two different programs and using three different browsers. Same error each time.

I really love the new Diigo service, this is the only hiccup I've found with it!
post by plagiarismtoday on 2008-03-22
Hi Jonathan,
Thanks for your reporting. We fixed it and you can upload avatar now.
post by joel on 2008-03-22
Worked like a charm (obviously). Thank you!

Joel Liu wrote:
> Hi Jonathan,
> Thanks for your reporting. We fixed it and you can upload avatar now.
post by plagiarismtoday on 2008-03-22

Summary of 4 different problems (Lists - Multiple tagging - Tag confusion - Contact information)

Wed, 09 Jan 2008 18:08:35 -0000

Dear Diigo developers,

Thank-you for your work. So far, I have been very pleased with Diigo and believe it has great potential. Having used it for some time, I would like to point out a few issues which could enhance Diigo and allow it to become a more professional, powerful tool.

- Lists:
It is extremely frustrating that Lists do not prevent the creation of multiple copies of the same item. When a bookmark is (accidentally) added to the same List on two separate occasions, that List's item count goes up (eg. "Showing 20 of 20" becomes "Showing 20 of 21"), and the bookmark is displayed multiple times under the "By Time" tab. There is no intelligible reason as to why Lists should function this way. In fact, for people such as myself who use lists as a sort of "ordered checklist of sites to visit", it wastes my time by sending me to the same page repeatedly. Also, it causes the item count on my lists to grow incredibly daunting - even when I actually end up having few items. This makes me misjudge the amount of time needed to visit all the bookmarks on my List, and affects my overall time-management! Such duplication within Lists needs to be written out of the program so that Diigo can be put to professional use.

- Simultaneously adding a tag to multiple bookmarks:
If I want to add a specific tag(s) to two or more bookmarks, I have to either edit each bookmark separately, or check all the relevant ones, choose 'Edit' in the drop-down menu at the top of the page, and then manually type each tag for each bookmark into the textbox that appears. An example of a more desirable method can be found on Gmail, where I can "label" several messages simultaneously by checking all the relevant messages and choosing the desired label from a drop-down menu. Using the same method - just substituting messages for bookmarks and Labels for Tags - Diigo could instantly become a far more usable tool. My lengthy observation of the Diigo Forums shows that I am not the only user looking forward to this innovation. The user drojack has posted the same suggestion ( http://groups.diigo.com/Diigo_HQ/forum/topic/2139).

- Different versions of the same tag:
When I search through my bookmarks by tags, I sometimes do not get all the results I want because some of the relevant bookmarks have accidentally been tagged under a slightly different version ( e.g. some relevant bookmarks are tagged "community", others are tagged "communities", others are tagged "comunity", etc.) It is difficult to remember the exact conjugations of words that already exist in your tagcloud, especially when you use Diigo a lot and have a great variety of tags. Furthermore, one can easily misspell a word and thereby accidentally create a new tag. To prevent this, I suggest that the Diigo form for creating new bookmarks should anticipate which tag the user is entering when creating a new bookmark. A wonderful example of this was the drop-down menu which used to be available on the form, but which is unfortunately no longer there (at least in my Firefox 2.0.0.11 browser). An alternative and even better system would the one used by the Firefox extension "Bookmark Tags". Let's say I want to create a new bookmark using Bookmark Tags, and I want to tag it 'french'. When I bookmark it and type 'f' into the 'Tags' text box, it alphabetically suggests the first tag that I already use beginning with 'f' (e.g. 'facebook'). When I continue typing, it automatically changes its suggestion, whilst still suggesting existing tags ( e.g. 'facebook', - 'free' - 'free' - 'french '). If 'french' is a tag I have not used before, it will stop making suggestions after I have typed 'frenc'. I then simply finish typing the word, and Bookmark Tags recognises it as a new tag. Using this kind of system, Diigo users can more efficiently create and retrieve both bookmarks and tags.

- Lack of means to contact the developers:
Last but not least, I am rather disconcerted by the fact that the users' only means of (perchance!) reaching the developers is through the Community Forum. I searched the entire site and was not able to find a single e-mail address for "User Support", "Helpline" or anything to that effect (instead, I found this info-email for people interested in "partnerships, investment, licensing, and career opportunities"). A more direct line of communication would benefit not only the users and the community, but also the developers and the program.

Thank-you for your time. I look forward to the improvements! Please feel free to contact me.

Yours sincerely,

truefrancesca
post by truefrancesca on 2008-01-09
Hi truefrancesca,
Thanks for your suggestion.
1. Lists. Could you tell me how to reproduce the bug? I can't reproduce it here.
2. Simultaneously adding a tag to multiple bookmarks: This feature was already implemented in diigo V3. You can use it soon.
3. Different versions of the same tag: What's browser you use? IE or FF? Diigo toolbar has a tag auto suggestion feature which works as you described. However, some users reported this feature didn't work recently. With the upcoming Diigo V3 toolbar, this problem can be fixed.
4. You can reach me at joel 【at】 diigo dot com :).

truefrancesca wrote:
> Dear Diigo developers,
>
> Thank-you for your work. So far, I have been very pleased with Diigo and believe it has great potential. Having used it for some time, I would like to point out a few issues which could enhance Diigo and allow it to become a more professional, powerful tool.
post by joel on 2008-01-10
Hi Joel,

Lists - recreating the problem:
1) In My Diigo > My Bookmarks, click 'Create a List'. Name the list 'Test' (the rest is up to you). Then return to My Bookmarks.
2) Locate a bookmark that has two or more tags attached to it. Let's say it is called 'Fairtrade' and has been tagged 'shopping', 'politics' and 'educational'. Add Fairtrade to the Test list, using the drop-down 'Add to List ...' menu.
3) Once it has been "Added to List successfully!", take a look at Test by clicking on its link in the 'My Lists' box.
4) In Test, you will see that the main blue box is set to 'By position' and contains 'Fairtrade'. In the top-right corner of the blue box you will see "1-1 of 1". If you click on the 'By time' tab, you will see the same thing.
6) Return to My Bookmarks and find your 'My Tags' box. Click on the first tag associated with 'Fairtrade', in this case 'shopping'. This will show you all your bookmarks tagged 'shopping'.
7) Locate 'Fairtrade' and add it to Test using the drop-down menu again. Again, you will see a message saying it has been "Added to List successfully!".
8) Go My Bookmarks > Test. In the blue box, you will see that the 'By Position' tab still shows only one copy of 'Fairtrade', but the text in the top-right corner has changed to '1-2 of 2'. Click on the 'By time' tab and you will see Fairtrade has been added twice.
(If you repeat steps 6. - 8. for each of the other tags (i.e. 'politics' and 'educational'), then by the end, 'Fairtrade' will have been add to the 'By time' tab of Test a total of four times, and the text in the top-right corner of the blue box will read '1-4 of 4', even though it is all one and the same bookmark.)

Simultaneously adding a tag to multiple bookmarks:
That's wonderful news! Thank-you! I very much look forward to that feature.

Different versions of the same tag:
I use Mozilla Firefox v. 2.0.0.11 - again, I look forward to this bug being fixed!
I have uploaded some screenshots of the mechanism that I was referring to, just in case it may be helpful to you. You can view them here:
1) Typed 'F': http://www.hotlinkfiles.com/files/839249_mx48g/F.JPG
2) Typed 'Fr': http://www.hotlinkfiles.com/files/839253_c7clr/Fr.JPG
3) Typed 'Fre': http://www.hotlinkfiles.com/files/839252_xuti8/Fre.JPG
4) Assuming 'French' is an existing tag, typed 'Fren' and then click 'OK': http://www.hotlinkfiles.com/files/839248_lh66j/Fren.JPG
5) Assuming 'French' is NOT an existing tag, typed 'Fren': http://www.hotlinkfiles.com/files/839250_s4sn2/Fren2.JPG
6) Assuming 'French' is NOT an existing tag, finish typing tag and then click 'OK': http://www.hotlinkfiles.com/files/839251_dxorz/French.JPG
Hope it helps!

Reaching the developers:
Thank-you! I have sent a copy of this message to your e-mail address to save you some time :).

Again, thank-you for all your work!

joel wrote:
> Hi truefrancesca,
> Thanks for your suggestion.
> 1. Lists. Could you tell me how to reproduce the bug? I can't reproduce it here.
> 2. Simultaneously adding a tag to multiple bookmarks: This feature was already implemented in diigo V3. You can use it soon.
> 3. Different versions of the same tag: What's browser you use? IE or FF? Diigo toolbar has a tag auto suggestion feature which works as you described. However, some users reported this feature didn't work recently. With the upcoming Diigo V3 toolbar, this problem can be fixed.
> 4. You can reach me at joel 【at】 diigo dot com :).
>
> truefrancesca wrote:
> > Dear Diigo developers,
> >
> > Thank-you for your work. So far, I have been very pleased with Diigo and believe it has great potential. Having used it for some time, I would like to point out a few issues which could enhance Diigo and allow it to become a more professional, powerful tool.
post by truefrancesca on 2008-01-11
I replied your email.
post by joel on 2008-01-13
Great! Thank-you!

I have just read it and it all looks very promising. I look forward to it!

I'll also copy and paste your reply here so that the community can see what improvements are on the way! :)

----------
(deleted by Maggie - note: sorry, V3 details should be confidential :-)
---------

Thanks Joel! And well done, it looks good!

joel wrote:
> I replied your email.
post by truefrancesca on 2008-01-13
Re: #2 - simultaneously adding tag(s) to multiple bookmarks

When is diigo v3 going to be released?

post by jwm4atl on 2008-01-17
Soon. Taking longer than expected due to the amount of details and complexitiy, but it's looking very, very sharp.

Thanks for your patience. We cannot wait to share the next gen Diigo with you all soon!
post by maggie_diigo on 2008-01-26

Items duplicate in the "By Time" tab of Lists

Wed, 09 Jan 2008 13:38:58 -0000

bug |duplicates |errors |lists | post by truefrancesca on 2008-01-09

Dear Diigo developers,

Thank-you for your work. So far, I have been very pleased with Diigo.
Until I began using Lists.

One of my favourite things about Diigo is that I never end up bookmarking the same site twice. If I have already bookmarked it, then this is shown on the Diigolet.

So I am extremely disappointed to find that, unlike the rest of the Diigo system, the Lists do not safeguard against having MULTIPLE COPIES of the SAME ITEM. When you add the same bookmark to a List twice, the List's item count goes up (eg. "Showing 1 of 1" - > "Showing 1 of 2"). And although that bookmark is shown only once under the "By Position" tab, it is shown multiple times under the "By Time" tab (once for each time you accidentally added it to that list)!

What is the purpose of this?! I certainly can think of none. For people such as myself, who use lists as a sort of "ordered checklist of sites to visit" on a given occasion, it does not help me make efficient use of my time - it WASTES it! I end up going to the same page twice, thrice, ... several times! Also, it causes the item count on my lists to grow incredibly daunting - even when I actually end up having few items. This makes me misjudge the amount of time needed, and affects my overall time-management! I would be very relieved and grateful for this bug/error to be fixed as soon as possible.

Thank-you.

P.S.
It is also extremely inconvenient (and slightly worrying) that the users' only means of (perchance!) reaching you is through the Community Forum. I searched the entire site and was not able to find a single e-mail address for "User Support", "Helpline" or anything to that effect (instead, I found an info-email for people interested in partnerships, investment, and licensing). A more direct line of communication would benefit not only the users and the community, but also the developers and the program.
post by truefrancesca on 2008-01-09
Could you tell me the exact steps to reproduce the bug?
Thanks.
post by joel on 2008-01-10
Please see http://groups.diigo.com/Diigo_HQ/forum/topic/2160.

joel wrote:
> Could you tell me the exact steps to reproduce the bug?
> Thanks.
post by truefrancesca on 2008-01-11

Errors and bookmark management

Mon, 24 Sep 2007 07:16:46 -0000

errors |management | post by skwirrel24 on 2007-09-24

Hi, for a very long time now I have been an enthousiastic diigo user. But I regulary get a very annoying error when browsing my bookmarks with the older/oldest, newer/newest buttons: "You have no bookmarks in this category" What do I overlook? And, what if I want to reorganize all the bookmarks at once...= clean up tag collections etc...Haven't found a way to bulk-delete / rename tags and/or groups of tags. Please advice...Thanks from a loyal user that loves webslides too....Niels
PS. Maggie: Long time ago I asked for a stumbleupon like discovery function (like LeapTag is doing at this time) how is that doing on the roadmap?
post by skwirrel24 on 2007-09-24
Before I forget: when to see a feature to see if you have duplicate bookmarks/tags and to delete, rename or combine them? I think I have way too many duplicate bookmarks...;)

skwirrel24 wrote:
> Hi, for a very long time now I have been an enthousiastic diigo user. But I regulary get a very annoying error when browsing my bookmarks with the older/oldest, newer/newest buttons: "You have no bookmarks in this category" What do I overlook? And, what if I want to reorganize all the bookmarks at once...= clean up tag collections etc...Haven't found a way to bulk-delete / rename tags and/or groups of tags. Please advice...Thanks from a loyal user that loves webslides too....Niels
> PS. Maggie: Long time ago I asked for a stumbleupon like discovery function (like LeapTag is doing at this time) how is that doing on the roadmap?
post by skwirrel24 on 2007-09-24
skwirrel24 wrote:
> Hi, for a very long time now I have been an enthousiastic diigo user. But I regulary get a very annoying error when browsing my bookmarks with the older/oldest, newer/newest buttons: "You have no bookmarks in this category" What do I overlook? And, what if I want to reorganize all the bookmarks at once...= clean up tag collections etc...Haven't found a way to bulk-delete / rename tags and/or groups of tags. Please advice...Thanks from a loyal user that loves webslides too....Niels
======>We are looking into it.

> PS. Maggie: Long time ago I asked for a stumbleupon like discovery function (like LeapTag is doing at this time) how is that doing on the roadmap?
======> Maggie is taking part in DemoFall 2007 conference now http://www.webware.com/8301-1_109-9783249-2.html . Many improvements, including a dsicovery feature, will be in the Diigo V3. Thanks for your suggestion.
post by joel on 2007-09-24
skwirrel24 wrote:
> Before I forget: when to see a feature to see if you have duplicate bookmarks/tags and to delete, rename or combine them? I think I have way too many duplicate bookmarks...;)
=========> Could you show me the duplicate bookmarks you have? The diigo bookmark system could merge duplicate bookmarks automatically. Maybe there is a bug.

> > Hi, for a very long time now I have been an enthousiastic diigo user. But I regulary get a very annoying error when browsing my bookmarks with the older/oldest, newer/newest buttons: "You have no bookmarks in this category" What do I overlook?
==== > Could you give us the URL where you experienced the problem? I can't reproduce it.

And, what if I want to reorganize all the bookmarks at once...= clean up tag collections etc...Haven't found a way to bulk-delete / rename tags and/or groups of tags.
======== > You can do it by going to http://www.diigo.com/cloud/skwirrel24 ( click the Edit button in the tag cloud box)
post by joel on 2007-09-27