My Clips Are Gone!!!

Sun, 02 Sep 2007 23:03:43 -0000

Recently I've faced the frustration knowing that a number of my highlights or clips are gone (from Diigo database?)! I need to describe this situation I'm facing as follows:

1. Quite a number of my clips, especially the old ones, simply disappear, leaving only the number(s) of the clips for each of my bookmark (the orange number that appears on the top right corner of each bookmark) and two features/commands/buttons that always appear at the bottom of each clip: 1. Add Sticky Note and 2. Remove. And that's all it shows to me; no content of the clips!

2. Some clips only show texts but not its accompanying images. Please understand that this happens after some time when I revisit the clips (a few months later) because by the time I clipped, Diigo could capture both texts and images.

3. In a rare case, Diigo would not completely capture the highlighted paragraphs.

4. Previously, my bookmarks and hightlights I just clipped would only appear after a few hours. This is acceptable, though. I guess this also still happens from time to time.

But the first item above really frustrates me and drives me to report this. I just want to know those disappearing clips could be restored and retrieved. I really want everything to get back to normal as I love Diigo. Please reply.

The similar issue has been reported since last month: http://groups.diigo.com/Diigo_HQ/forum/topic/961

Thanks much.

Sorry, the word 'clip' I used above meant for highlight texts and images; not video clip as one of the features Diigo provides.
post by klaassart on 2007-09-02
klaassart wrote:
> Recently I've faced the frustration knowing that a number of my highlights or clips are gone (from Diigo database?)! I need to describe this situation I'm facing as follows:
>
> 1. Quite a number of my clips, especially the old ones, simply disappear, leaving only the number(s) of the clips for each of my bookmark (the orange number that appears on the top right corner of each bookmark) and two features/commands/buttons that always appear at the bottom of each clip: 1. Add Sticky Note and 2. Remove. And that's all it shows to me; no content of the clips!

====> Could you provide some urls of your bookmarks where the clips disappeared.
>
> 2. Some clips only show texts but not its accompanying images. Please understand that this happens after some time when I revisit the clips (a few months later) because by the time I clipped, Diigo could capture both texts and images.

===> Diigo only store the image link on the server. If the image is removed from the original site, diigo can't display it again. However, we will provide a feature to store images on diigo server later.
>
> 3. In a rare case, Diigo would not completely capture the highlighted paragraphs.

===> Could you provide us the specific URL and the paragraphs?

> 4. Previously, my bookmarks and hightlights I just clipped would only appear after a few hours. This is acceptable, though. I guess this also still happens from time to time.

===> This is very unusual. Actually we haven't heard about this. Several users reported that "tag search" had some delay before, but the bookmarks could shown up in the "my bookmarks" just in several seconds after you did the clip. . Please tell us asap when this happen to you again.

I am sorry for the inconvenience. We'd like to help you out.
post by joel on 2007-09-03
Thanks a lot for replying. Let me get back to you as soon as possible with the info you requested.

I'm kinda caught up with something urgent.

Thanks!
post by klaassart on 2007-09-04

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My Clips Are Gone!!!