Version 3.1.5.4 Severe Install Problem

Mon, 12 May 2008 22:06:23 -0000

3.1.5.4 |installation | post by wjbuntz on 2008-05-12

When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.)

When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared.

I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check.

I reinstalled the extension and still nothing! What's up with this?
post by wjbuntz on 2008-05-12
Thanks for reporting. We have temporarily rolled back to the previous version due to the severity of the problem you have reported.
Though our own testing installs/upgrades the toolbar perfectly, we are trying to find a possible cause of this problem.

Could you please tell us
Did firefox download the xpi completely? (Did the download progress bar reach 100%?)
Did you see any warning or error message from Firefox?

Your help will be very helpful.

William Buntz wrote:
> When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.)
>
> When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared.
>
> I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check.
>
> I reinstalled the extension and still nothing! What's up with this?
post by arrix_ on 2008-05-13
I am running Firefox 3. When I attempt the upgrade it tells me that there was a bad hash and that it can not perform the update. No damage is done to my existing toolbar. The error I get is as follows:

Firefox could not install the file at

http://www.diigo.com/diigoresources/downloads/diigotoolbar-firefox-new.xpi

because: Invalid file hash (possible download corruption)
-261:

The XPI does download fully, but it prevents me from going any further.

Hope that helps!

Arrix Z wrote:
> Thanks for reporting. We have temporarily rolled back to the previous version due to the severity of the problem you have reported.
> Though our own testing installs/upgrades the toolbar perfectly, we are trying to find a possible cause of this problem.
>
> Could you please tell us
> Did firefox download the xpi completely? (Did the download progress bar reach 100%?)
> Did you see any warning or error message from Firefox?
>
> Your help will be very helpful.
>
> William Buntz wrote:
> > When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.)
> >
> > When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared.
> >
> > I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check.
> >
> > I reinstalled the extension and still nothing! What's up with this?
post by plagiarismtoday on 2008-05-13
Same problem as Jonathan Bailey. Firefox 2.0.0.6 on Linux
post by moshler on 2008-05-14
I'm having this problem on two different systems. Both XP both using FF 3.0.1.

Call Me What You Want wrote:
> Same problem as Jonathan Bailey. Firefox 2.0.0.6 on Linux
post by leepotts on 2008-08-19
Hi Lee,
You can try the following suggestions:
1) Clear the cache (Tools ==>Clear private data ===> Choose cache ), then reload the download page to install it again.
2) If it still doesn't help, please manually install the extension (right-click the install link -> "Save Link As"-> save the file, then drag the file icon onto an open Firefox window)

If you still experience the problem by manually installing the extension, an anti-virus software may be corrupting the file. You need to disable the anti-virus software temporarily to download the extension.
post by joel on 2008-08-19
Just for the heck of it I tried to upgrade using the FF Ad-ons list and it worked fine. Seems like there's only a problem when updating through the automatic system that runs when FF is started up.

Joel Liu wrote:
> Hi Lee,
> You can try the following suggestions:
> 1) Clear the cache (Tools == >Clear private data === > Choose cache ), then reload the download page to install it again.
> 2) If it still doesn't help, please manually install the extension (right-click the install link - > "Save Link As"- > save the file, then drag the file icon onto an open Firefox window)
>
> If you still experience the problem by manually installing the extension, an anti-virus software may be corrupting the file. You need to disable the anti-virus software temporarily to download the extension.
post by leepotts on 2008-08-19

Diigo Community - 3.1.5.4 | Diigo Group Forum

Version 3.1.5.4 Severe Install Problem