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Funded by the American Recovery and Reinvestment Act, the U.S. Geological Survey’s Twitter Earthquake Detector (@USGSTed) is a prototype that gathers real-time Twitter updates during seismic activities faster than scientific equipment can be tapped for more precise measurements and alerts. It examines earthquakes at an anecdotal level, and complements scientific analysis, according to the project’s overseer, Paul Earle.

At the most basic level, social media is about community building. Government agencies have adopted this mindset to varying degrees as a way to foster trust and dialogue with people. “It is truly a national town hall that has never been attempted during a disaster,” said Commander James Hoeft of the U.S. Navy, who oversees the cleanup effort’s social media team.

“We all become our own news wire service, breaking stories and events instantly. Did [tweets from inside Wat Pathum] prevent a massacre? Maybe they did. Who knows?” wrote Andrew Spooner, a London-based journalist who waded deep into the Thailand story from afar, tweeting about events from a decidedly pro-Red Shirt perspective.

That partisanship was the ugly side of Twitter’s role in the Thai crisis. While the social networking site did perhaps save lives in a few specific instances, Twitter – and the opportunity it gives to instantly broadcast whatever is on your mind, often from behind a cloak of near-anonymity – also gave Thais and foreigners living here the chance to broadcast vitriolic, often hateful, thoughts to the world, raising the temperature inside this already volatile country and arguably helping nudge the situation toward its violent end.

“More people will die inside Wat Patum unless we get ceasefire to get to hospital across the road,” I added a few minutes later, as my desperation grew.

Within minutes, my pleas had indeed been retweeted hundreds, maybe thousands of times, in English, Thai and other languages. They were posted on the websites of Britain’s The Guardian newspaper and other international media. People I knew only through Twitter started calling me to check on our situation. More helpfully, others started calling embassies, hospitals and the Thai government.

Eighty minutes later, I was carrying stretchers out to a row of waiting ambulances. “Twitter may just have done this,” was my next update.