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Chuan He

Quantifying the Business Value of Information Technology: What's the real worth of bett... - 0 views

www.microsoft.com/...04-10businessvalue.mspx

shared by Chuan He on 01 Dec 08 - Cached
  • What's the real worth of better customer-response time? In a conservative economic climate, businesses and governments increasingly turn to the Microsoft Rapid Economic (REJ) Framework to better align information technology and business, and to measure the economic value of IT investments.
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      They hit one of the big "quantifiers" for adding value to IT.
  • Microsoft created its Business Value team several years ago to help organizations such as Naptheon explain the value of high-tech expenditures to chief executive officers and chief financial officers, says Shafeen Charania, director of the team at Microsoft.
    • Chuan He
      Chuan He on 01 Dec 08
       
      A consulting company can really help an organization in some field they don't master. Especially Microsoft is the tier 1 IT company in the industry.
Chuan He

The value of IT in tough times | IT Leadership | TechRepublic.com - 0 views

blogs.techrepublic.com.com/tech-manager

shared by Chuan He on 01 Dec 08 - Cached
  • It has been said that in the face of adversity one can determine the true character of an individual. I believe the same can be said of an organization’s senior leadership
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      I totally agree. You really find out what kind of managers you have when the chips are down.
  • If management looks first to IT for sacrifices at the budget altar, then it is clear that IT is only viewed as a cost center - a necessary evil for doing business.
    • Chuan He
      Chuan He on 01 Dec 08
       
      In this ecnomic tough time, it's clear to see IT in a company is a cost center or intergral to the organization as asset.
Chuan He

Survey: US IT Spending Forecast Worst Since 2001 - CIO.com - Business Technology Leader... - 0 views

cio.com/...Spending_Forecast_Worst_Since_

shared by Chuan He on 21 Nov 08 - Cached
  • Larger enterprises are pulling back on spending slightly more than smaller ones, according to the study. Forty-nine percent of companies with 1,000 or more employees said they would spend less or nothing on IT in the first quarter, compared to 43 percent of those with between one and 10 workers
    • Chuan He
      Chuan He on 01 Dec 08
       
      The ecnomic of winter is coming to IT field.
Daniel Davis

How to Measure and Demonstrate the Value of IT: Guidance from the IT Governance Institute - 0 views

www.isaca.org/Template.cfm

ch 14

shared by Daniel Davis on 01 Dec 08 - Cached
  • How to Measure and Demonstrate the Value of IT:
    Guidance from the IT Governance Institute
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      Sound advice or not?
Daniel Davis

Tips for Assessing and Communicating the Value of IT - CIO.com - Business Technology Le... - 0 views

www.cio.com/...Communicating_the_Value_of_IT_

ch 14

shared by Daniel Davis on 01 Dec 08 - Cached
  • A new five-step approach for proving IT value will make your IT projects more successful and eliminate the need to defend IT initiatives.
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      What does everyone think??
Daniel Davis

Demonstrating_the_Value_of_IT_Mission_Impossible_Sept04.pdf (application/pdf Object) - 0 views

www.bcg.com/..._Mission_Impossible_Sept04.pdf

ch 14

shared by Daniel Davis on 01 Dec 08 - No Cached
  • Daniel Davis on 01 Dec 08
     
    Is it impossible to show the value of IT?
  • Daniel Davis on 01 Dec 08
     
    another one i could not highlight on
Daniel Davis

ERB0516.pdf (application/pdf Object) - 0 views

net.educause.edu/...ERB0516.pdf

CH14

shared by Daniel Davis on 01 Dec 08 - No Cached
  • Daniel Davis on 01 Dec 08
     
    another good read on the subject of placing "value" on IT.
Daniel Davis

What's The Value Of IT? - CIOs Uncensored Blog - InformationWeek - 0 views

www.informationweek.com/...whats_the_value.html

ch. 14

shared by Daniel Davis on 01 Dec 08 - Cached
  • Almost two-thirds of CIOs and CFOs don't know -- and don't try to know.
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      Do you think this number is accurate?....Why do you think they do not try to know??
  • Daniel Davis on 01 Dec 08
     
    What do you think?
Daniel Davis

EQM0333.pdf (application/pdf Object) - 0 views

net.educause.edu/...EQM0333.pdf

ch. 14

shared by Daniel Davis on 01 Dec 08 - No Cached
  • Daniel Davis on 01 Dec 08
     
    well i could not highlight anything, but this article brings up some interesting concepts.
  • Daniel Davis on 01 Dec 08
     
    i could not highlight so i had to comment the whole page
Daniel Davis

ABC: An Introduction to Service-Level Agreements (SLAs) - CIO.com - Business Technology... - 0 views

www.cio.com/...Service_Level_Agreements_SLAs_

shared by Daniel Davis on 15 Nov 08 - Cached
  • SLAs are a critical component of any vendor contract
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      Pay close attention to the details. Even the best written contracts will not catch everything.
  • Nathan Smith on 15 Nov 08
     
    A good article that really breaks down what an SLA is and what it can do for an organization in regards to IT management.
  • J. Katsaro on 16 Nov 08
     
    We have SLAs with our some of our vendors - you have to have some level of accountability. However, look closely at the contract as some of them may have wording in there that negates virtually any of their responsibility.
  • ching fang pai on 22 Nov 08
     
    This article explains clearly what SLA is. I can really understand SLA.
Daniel Davis

IT Metrics And Successful Measurement - 0 views

www.itsmwatch.com/...3555126

shared by Daniel Davis on 13 Nov 08 - Cached

  • Therefore, from the standpoint of value and accomplishment, following are some key attributes that should be considered during the plan-do-check-act lifecycle of IT metrics management:

    • ching fang pai
      ching fang pai on 13 Nov 08
       
      What is different concepts between textbook and this artical?
  • Communication
    • Daniel Davis
      Daniel Davis on 01 Dec 08
       
      I think this one is the most important of the bunch. Without good communication, nothing else will be done properly
  • ching fang pai on 13 Nov 08
     
    What is different concepts between textbook and this artical?
  • Nathan Smith on 15 Nov 08
     
    This article states that measurement in IT must be tied to critical business drivers in order to be effective.
  • Idalecio Carvalho on 20 Nov 08
     
    I agree with the article, that "success of any measurement program is directly related to how effectively management aligns and leverages the people, processes and technologies that enable vision"
Idalecio Carvalho

Obama's CTO: Top 10 Contenders (and One Real Long Shot) - CIO.com - Business Technology... - 0 views

cio.com/...enders_and_One_Real_Long_Shot_

shared by Idalecio Carvalho on 21 Nov 08 - Cached
  • J. Katsaro on 21 Nov 08
     
    I think he should pick Gates. That way, when the whole system crashes, he can just say he will be issuing a service pack very soon...
  • Nathan Smith on 21 Nov 08
     
    I don't think this is a far stretch for Chapter 14, for Obama clearly sees the value of IT. He wants to leverage IT assets to be more competitive and he seems to view IT as an enabler instead of a cost factor. Interesting.....
  • Idalecio Carvalho on 01 Dec 08
     
    Bill Gates is not a bed choice for CTO, I would vote for him for sure.
Daniel Davis

Six steps to Windows IT service management - 0 views

searchwinit.techtarget.com/...289483,sid1_gci1255440,00.html

shared by Daniel Davis on 15 Nov 08 - Cached
  • Step 3: Identify Windows IT growth projections
    • Daniel Davis
      Daniel Davis on 30 Nov 08
       
      This is one area many companies have a problem with from what i have read. They do not allow enough for growth and end up running to try to keep up
  • Nathan Smith on 15 Nov 08
     
    This article is interesting, for it focuses on SLAs for Windows environments. A nice reference to have if you ever consider doing the consultant thing.....
  • ching fang pai on 22 Nov 08
     
    I agree you, These six steps are very useful for window IT service management.
Chuan He

Everything Is Measurable - CIO.com - Business Technology Leadership - 0 views

www.cio.com/...Everything_Is_Measurable

shared by Chuan He on 13 Nov 08 - Cached
  • The Object: Understanding What You’re Measuring
    • ching fang pai
      ching fang pai on 13 Nov 08
       
      When you measure IT function, Did you consider what the core competitive advantages of the companies are.
  • Understanding the object of measurement simply requires being specific.
    • Chuan He
      Chuan He on 20 Nov 08
       
      Specific is crucial when implement measurement. People will get frustrated if they don't what to measure and how to relate the measurement align to business.
  • J. Katsaro on 16 Nov 08
     
    Sometimes. I think you have to think about competitive advantage in certain situations. Other times, IT is necessary not to be competitive, but rather as a necessity. I see a difference between the two.
Idalecio Carvalho

Tips For Effective Communications - 0 views

www.itsmsolutions.com/...DITYvol3iss49.htm

shared by Idalecio Carvalho on 15 Nov 08 - Cached
  • The first step in organizing a Communication Plan is to understand who your audience is and define your plan to meet their needs. Remember that communications is, by definition, a two-way process. It encompasses not only information traveling from IT to other parties, but information coming into IT from these sources as well.
    • Chuan He
      Chuan He on 20 Nov 08
       
      Pretty important to remeber before implementing communication plan. People always forgot this key point.
  • Tips For Effective Communications
    • Idalecio Carvalho
      Idalecio Carvalho on 20 Nov 08
       
      No doubt IT can benefit from the Classic journalist's mantra, and create effective and compeeling IT communications.
  • Nathan Smith on 15 Nov 08
     
    This article ties Chapter 12 in by stating that effective communication is actually achieved through SLAs! What do you think?
Chuan He

MeasureIT - Issue 4.08 - Rethinking IT Measurement to Find the Source of Performance Pr... - 0 views

www.cmg.org/...m_34_6.html

shared by Chuan He on 16 Nov 08 - Cached
  • But minimizing the impact of IT problems on business requires analyzing the data gathered in real time to decide whether the metrics being seen are normal or early indications of a problem.
    • Chuan He
      Chuan He on 20 Nov 08
       
      This seems more crucial to improve IT performance. And the key is find out the problem and response it to business unit rapidly.
  • ching fang pai on 16 Nov 08
     
    How do you think this topic
Nathan Smith

Use SLAs to assign help desk incident priorities - 0 views

searchwinit.techtarget.com/...289483,sid1_gci1273245,00.html

Chapter 13

shared by Nathan Smith on 15 Nov 08 - Cached
  • Nathan Smith on 15 Nov 08
     
    This article describes using SLA's to target help desk incident priorities. A company utilizing successful incident tracking can target their top issues with an SLA.
J. Katsaro

GMail and Google Apps not stable - 8 views

Look at the link: http://www.switched.com/2008/08/12/gmail-goes-down-google-apologizes/ I have also read that Google Apps were affected for 15 hours but this article doesn't mention that.

started by J. Katsaro on 26 Sep 08 no follow-up yet
ching fang pai

Making Comments (Contributions) to Diigo - 52 views

This is my comment for chapter 1 Comment 2. After previous class discussion, I would like to express my opinion. The development of Information Technology can be described as " The Chaos Theory" a...

diigo

started by Nathan Smith on 27 Aug 08 3 follow-ups, last by ching fang pai on 30 Aug 08
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