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Morton Cote

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rackspace integration help desk live services

started by Morton Cote on 14 Apr 12
  • Morton Cote
     
    Our help desk services are available and delivered 24 hours a day, 7 days a 7 days. With offices in both the country and Canada, we only employ local speaking staff to accommodate your help desk needs. Many of the services that we present include: transparent problem solving and employing only the best Cloud Services depot NOC services team.
    Cloud Services Depot focuses their attention on delivering high quality services that meet the needs of providers seeking allow desk operations. Some in the various help desk options that Cloud services gives you clients are:
    Extended support hours- Our help desk is accessible to meet your businesses needs 24 hours a day, 7 days a week. Providers enlisting our services have the option to choose if they would like to use our services with regard to after hour operations or only are going to utilize our services on special occasions including holidays or weekends.
    Billing Services-Cloud Services Depot Help Desk services can be purchased in various different billing menstrual cycles. Providers have the authority for you to select if they want our services rendered to them on a per-seat, or per minute basis. Service providers enjoy the authority to register for a free account, or review over some of our webinars about Help desk services that individuals offer.
    Various Support Types-Our support services are offered on a level-1 technical support status for end users and serves over the behalf of managed service providers, resellers, as well since vendors. Users may inquire assistance either via phone, email or engage in the live chat with one of our operators. All in our services are given for a private label for the company that requires our solutions.
    Superb account management- Every account that him and i obtain will be managed by the skilled Cloud depot account manager. Each manager is assigned a dedicated account that they can provide services to. Account managers act as the primary source of contact for any person that is experiencing problems with help desk services.
    There are wide arrays of benefits that the company will experience when they elect to outsource their own help desk services. Please review below so as to obtain a detailed list of the benefits that you will experience when you tend to outsource your help desk services.
    Reduced Cost- Outsourcing your help desk services will eliminate the need to employ full time employees and have to cut into ones companies overhead.
    -Technical Expertise-We are able to cover different types of services and we have an ample amount of knowledge in regards to managing equipment that consumers may be using.
    -Experience in the industry- We have several skilled consultants that understand the MSP along with the VAR business aspects and also the initial needs of resellers.
    Improved Management-Our help desk agents have always a full time manager that's consistently monitoring their effectiveness and quickly makes modifications if needed. A lot of some other help desk services that are done in house don't have a skilled help desk manager that is consistently available to fulfill the needs of agents.

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