Orange Customer services 0843 713 0212 - 0 views

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  #1 Darren Ferguson on 18 Feb 12

   

  I have been with Orange for quite some time and have to say that i had never experienced any problems with their efficiency as some sort of provider, or errors in their billing or administration. Virtually annually I would go along to the local Orange Retail shop and upgrade for a new phone, whilst keeping the same basic service plan. Occasionally there is the little extra associated with, say, a month's free trial offer of this or that, hich I have started, and then cancelled before having to continue paying for that extra bundle. If I ever had a query, I would ring Customer Services, wait a relatively short while, and then be connected to someone whom We could understand, someone who sounded like they genuinely cared about me as a customer, and who ultimately was able to solve my query properly.
  
  This has, of course now improved beyond recognition - along with the opposite is very much the norm. A few weeks back, I decided to try a local independent retailer, with some 42 branches in my part of the UK, who said they will were perfectly able to set up my upgrade, without my being required to travel further afield to the Orange Shop. When the manager put my mobile number into his computer, he was immediately able to see that I was a comparatively 'poor customer', in terms of the fact that I never went over my free minutes' allocation, added on any extra bundles, made hardly any kind of calls from abroad, and always sent texts from the Orange website. Loyalty didn't enter into this, so be warned if you, like me, have been frugal!
  
  They suggested that my best option can be to close my present contract and number, and get started again as a innovative customer, which I did. S. Today I've just had a contact from an independent Market Research company on behalf of Orange to say that i had been 'selected' to employ a survey on Red Customer Relations, as I saw it recently contacted them as a result of email. I thought it far better take part, in the (vain!) hope that Orange would actually tackle board any comments from its customers! After a few general questions, I was asked whether I saw it had a reply to help my latest email to Orange (other than a mere automated acceptance). When I clicked to speak about I hadn't as nevertheless, the survey abruptly closed, even though it was designed to take up to 10 min's! I'm now going to own another try (currently the Marketing Company is informing me that I've now 'been'. but I've asked for a second go!), nevertheless answer 'Yes', referring to your numerous previous, but simply useless email responses from Customer Services. Of path, it's ironic, and even more galling that I've been contacted regarding the survey, but still haven't heard anymore from Customer Services : oh yes, I forgot, they are 'currently very busy and finding a high number of emails! ' Do read additional reviews here, and you'll soon see why!
  
  STOP PRESS! Orange have actually phoned me back! My problem in accessing my online account has been 'escalated'! orange customer service

   

  <div class="cArrow"> </div><div class="cContentInner">I have been with Orange for quite some time and have to say that i had never experienced any problems with their efficiency as some sort of provider, or errors in their billing or administration. Virtually annually I would go along to the local Orange Retail shop and upgrade for a new phone, whilst keeping the same basic service plan. Occasionally there is the little extra associated with, say, a month's free trial offer of this or that, hich I have started, and then cancelled before having to continue paying for that extra bundle. If I ever had a query, I would ring Customer Services, wait a relatively short while, and then be connected to someone whom We could understand, someone who sounded like they genuinely cared about me as a customer, and who ultimately was able to solve my query properly.<br /><br />This has, of course now improved beyond recognition - along with the opposite is very much the norm. A few weeks back, I decided to try a local independent retailer, with some 42 branches in my part of the UK, who said they will were perfectly able to set up my upgrade, without my being required to travel further afield to the Orange Shop. When the manager put my mobile number into his computer, he was immediately able to see that I was a comparatively 'poor customer', in terms of the fact that I never went over my free minutes' allocation, added on any extra bundles, made hardly any kind of calls from abroad, and always sent texts from the Orange website. Loyalty didn't enter into this, so be warned if you, like me, have been frugal!<br /><br />They suggested that my best option can be to close my present contract and number, and get started again as a innovative customer, which I did. S. Today I've just had a contact from an independent Market Research company on behalf of Orange to say that i had been 'selected' to employ a survey on Red Customer Relations, as I saw it recently contacted them as a result of email. I thought it far better take part, in the (vain!) hope that Orange would actually tackle board any comments from its customers! After a few general questions, I was asked whether I saw it had a reply to help my latest email to Orange (other than a mere automated acceptance). When I clicked to speak about I hadn't as nevertheless, the survey abruptly closed, even though it was designed to take up to 10 min's! I'm now going to own another try (currently the Marketing Company is informing me that I've now 'been'. but I've asked for a second go!), nevertheless answer 'Yes', referring to your numerous previous, but simply useless email responses from Customer Services. Of path, it's ironic, and even more galling that I've been contacted regarding the survey, but still haven't heard anymore from Customer Services : oh yes, I forgot, they are 'currently very busy and finding a high number of emails! ' Do read additional reviews here, and you'll soon see why!<br /><br />STOP PRESS! Orange have actually phoned me back! My problem in accessing my online account has been 'escalated'! <a href="http://www.orange-customerservices.com" rel="nofollow">orange customer service</a></div>

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