Customer Experience Management

Privacy strategy, 1to1 Privacy | Data sharing and social networking can have societal benefits, say Don Peppers and Martha Rogers in 1to1 Privacy. ">Privacy strategy, data strategy, data sharing, social media, social networking, 1to1 Privacy

Customer experience research from Peppers & Rogers Group, SAS, Jubelirer, customer experience tips and best practices in research from 1to1 Media, customer experience maturity monitor">customer experience, research, SAS, Jubelirer, customer experience maturity monitor

UK study on knowledge of the customer.

Do you know your customers? ...or not?

Good article on organizational alignment necessary to deliver a quality customer experience.

Delivering a high-quality customer experience takes a whole organization. This article contains sensible guidance on the topic of organizational alignment.

Image via CrunchBase In December last year, as major retailers in the US worried about Black Friday not arriving and cash registers not ringing,