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How Does The Financial Ombudsman Process PPI Reclaims - 2 views

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started by claimingppi on 14 Jun 14
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    The Ombudsman is the primary financial watchdog of the country and has been instrumental in the solution of the problems that have been seen in the scenario of the PPI. They have been expected to have the processing down to pat and everyone wants them to geta decision in their favor. They are responsible for the futures of many parties who approach them. Many of the times it is the customer who is the innocent party while, at times, the institution is also seen to have some right some of the occasions. With the sheer number of PPI cases increasing, it is no wonder that even the ombudsman is seen to be getting weary.

    Other official organizations

    There had been studies that were done on the particulars of the cases and PPI in specific by the Financial Services Authority, which was the financial services regulator earlier, and the Office of the Fair Trading. They had both expressed their misgivings about the effectiveness of the idea of the product that was the Payment Protection Insurance. They believed that it could be largely misused by the financial companies and that is exactly what happened. The ombudsman is responsible for the hearing and analysis of the individual problems of the parties involved.

    Some common disputes

    In the case that the PPI reclaims complaint is based on the small print of the insurance cover, the customer can easily approach the ombudsman to get a clarification and the accurate solution to the problem. They have the means to cut through the legal jargon and get to the heart of the matter. Even in case of the customer being unable to decide who is responsible for the lack of assistance from the PPI policy, they can approach the office of the ombudsman where the exact opposition can be deduced and the proceedings started against them.

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    Problem areas identified

    The main problems that the consumers face are that they have been made to feel as if it makes no difference if they read the document or not because everything is in order, when they avail the loan. Most of the time, they are cursorily informed about the insurance policy that accompanies the credit. They may not even understand the implications that would have on their actual loan installment. Only when they arrive at the conclusion that they need to claim PPI would they even deem to read the fine print of their loan documents.

    Alternate opinion

    It seems wrong to blame the banksalways for the incompetence of the customers. They do not read the documents properly before signing and then lament on the fact that they lost their money. It makes no sense that when it was they who had been as careless and inattentive as to their own affairs, they have the need to get a verdict declared in their favor. Many of the banks have also been reeling under the avalanche of people claiming that they had been misled into buying a policy and that the bank had refused to honor them. Sometimes even if the banks have been right, they will have to suffer.

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