Key findings from the research are that:
- Media literacy, whether in traditional or convergent media contexts, is important for being engaged in society. Effective use of media and communications services is increasingly a prerequisite to broader citizen engagement including access to essential services.
- While the gap between ‘haves’ and ‘have nots’ is narrowing in terms of access to information and communications technologies, there is evidence of a digital ‘use/literacy’ divide associated with socio-economic status, age, workforce participation and household type.
- The promotion of media literacy is an important prerequisite to effective regulatory intervention designed to protect consumers, particularly for online and mobile services.




