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Frederik Van Zande

According to Marketing Experiments‘ Dr. Flint McLaughlin, whenever you use an X-Y range in your ad, most people will revert to the first number as the mean (average) standard. In other words, on a range of 35-50%, one will assume that 50% off is the exception, and most items are 35% off. (Slide 18 of PPC Live Optimization Clinic replay)

Tags: copywriting e-commerce e-shop marketing neuro price on 08-28-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Add to Cart buttons – they may be small, but no online retail store can do without them. These little, rectangular, sometimes colorful clickables connect the product to the shopping cart and are an extension of your branding. It’s important to put some thought into what your “Add to Cart” icon looks like in your shopping cart.

Tags: action add buttons call cart e-commerce e-shop examples optimization study to on 08-25-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Last year we posted cart buttons from over 100 top online retailers. Just over a year later, I spotted 46 out of the 111 retailers using different button designs. But does that mean they’re testing? Not necessarily.

Tags: action add buttons call cart e-commerce e-shop optimization to on 08-25-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Many ecommerce businesses receive international orders for both single items as well as large quantities. These businesses usually take credit card payments for the orders, which puts them at great risk of incurring chargebacks, especially for large ticket items and large transactions. They do not want to turn away an order, but they are frustrated with the level of chargebacks they receive. Implementing the appropriate payment methods and properly financing your export sales are two key factors to your success in exporting. The most widely used methods of payment instruments in business-to-business international transactions are bank wire transfers and commercial letters ALTof credit (L/C’s). Typical financing can either be obtained through the normal lending channels or through the U.S. government when you have exhausted the conventional options.

Tags: e-commerce e-shop international payment payments safe security on 08-14-2008 -Cached -About Shared by:Frederik Van Zande

more from www.practicalecommerce.com

Frederik Van Zande

Fireclick, an industry leading provider of web analytics services, is proud to introduce the world's first publicly-available web analytics benchmark index. The Fireclick Index provides an objective comparison of key metrics across a variety of segments. Compare the performance of your online business to the many successful industry leading web sites using Fireclick today!

Tags: conversion rate e-commerce e-marketing e-shop roi on 08-10-2008 -Cached -About Shared by:Frederik Van Zande

more from index.fireclick.com

Frederik Van Zande

We all want to know which sites, search engines and keywords are sending us traffic. But what about direct type in traffic? When people access your site URL by typing it in from memory, it can be a great indicator of your brand preference, success of your offline and online marketing efforts and customer satisfaction. If you’re smart and lucky, you named your site your main-keyword-dot-com and you get search traffic from visitors who use their address bars as search engines. For example, a search on “reusable bags” sends you automatically to “reusablebags.com” which sells…you got it, reusable bags.

Tags: brand preference direct traffic e-commerce e-shop metric metrics roi on 07-31-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Cultivating a solid, permission-based email list can take a lot time. So some businesses understandably get impatient waiting around for their lists to grow. ALTFor these businesses, online contests may be an attractive quick fix. As an example, let’s say a newly launched shoe e-retailer, Shoe-Fanatics.com, wants to grow its email list really fast. So it partners with a well-established fashion news website Fashion-Freaks.com, to run a contest or giveaway. Fashion-Freaks.com has been around for years, and they’ve built up a subscriber list composed of users with the same demographics that Shoe-Fanatics.com is looking for. Fashion-Freaks.com will send an email promotion to its readers, recommending they all visit Shoe-Fanatics.com to enter a contest, or redeem a nice coupon. When readers of Fashion-Freaks enter the contest, they can opt in to Shoe-Fanatics’s email marketing list.

Tags: contests e-commerce e-mail e-marketing e-shop subscriber on 07-29-2008 -Cached -About Shared by:Frederik Van Zande

more from www.practicalecommerce.com

Frederik Van Zande

Trust in word-of-mouth recommendations is at an all-time high. Public relations firm Edleman says in its 2008 Trust Barometer study that “a person like me” is still the most trusted source for information about a company and its services or products.

Tags: e-commerce e-shop rating review social media on 07-25-2008 -Cached -About Shared by:Frederik Van Zande

more from www.practicalecommerce.com

Frederik Van Zande

As email marketers, we never know what mindset email recipients will be in at any given time. So a good idea is to design your copy and creative to speak to all personality types/buying modalities: competitive, spontaneous, methodical and humanistic. If this makes you go “hmmm?” make sure you check out our explanation of the buying modes in our personas webinar and webinar recap.

Tags: e-commerce e-mail e-marketing e-shop on 07-14-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

example of context for clothes. a tool that allows you to dress a doll, to see possible combinations

Tags: context e-commerce e-shop example product images on 07-11-2008 -Cached -About Shared by:Frederik Van Zande

more from www.stardoll.com

Frederik Van Zande

Yesterday we looked at examples of image zoom and alternate views, which can help customers experience the product better than one small view. A good photographer plus AJAX or Flash technology like Scene 7 or Magic Zoom can achieve this. But online retailers can go a step further and use photos that show products in use, or “in context.” This can reduce a shopper’s fears, uncertainties and doubts about a purchase like “how does this look on a person?” or “how large is this in real life?.” Images can also “sell” by triggering an emotion, showing the quality or versatility of an item or illustrating a products features and benefits.

Tags: 'produc context e-commerce e-marketing e-shop images images' product information on 07-01-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Online, pictures are worth more than words, they’re worth dollars. But how many dollars depends on how effectively product images *speak* to customers. We’re talkin’ details. Just like textual product descriptions describe a product in detail, enlarged images and alternate views better describe your products. And many products cannot be fully described with words.

Tags: e-commerce e-marketing e-shop ecommerce pictures product product presentation retailer on 06-30-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Yesterday we posted a Q&A session with Sally Lowery of Bronto Software on trigger email campaigns. Today we have 2 real-world examples from Amazon. These emails followed up the purchase of a camcorder:

Tags: e-commerce e-mail e-marketing e-shop ecommerce email follow up post-purchase trigger on 06-26-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Subscription options for consumables is not necessarily a new concept, but certainly an underused tactic of online retailers. It’s far more common to see e-tailers offering tiered pricing (discounts on quantity) to increase basket size. But customers don’t always want to order a case lot of something — who has room for a year’s worth of coffee in the cupboard? Others don’t have the cash-on-hand to pre-purchase items.

Tags: call to action e-commerce e-marketing e-shop subscription on 06-19-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Customer reviews certainly help shoppers, but they are not substitutes for weak or generic product descriptions. Unique product descriptions help your search engine optimization, help overcome your customer FUDDs and ultimately sell more product! I want to share a few tips for creating unique, compelling product page copy using customer review content - even when your site has few or no reviews.

Tags: copywriting customer review e-marketing e-shop inspiration review seo on 06-04-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

What are FUDDs? We’re not talking about wabbit-hunters or the beer of choice in Shelbyville. FUDDs are fears, uncertainties, doubts and deal breakers that influence consumers’ purchase decisions. How you address them can have a huge impact on your conversion rates. PayPal and ComScore recently conducted a study on shopping cart abandonment and discovered customers’ top reasons were

Tags: abondonment best practice convertion e-commerce e-marketing e-shop roi shopping cart on 06-04-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Jason and Carolyn matched 4 well-known celebs to 4 consumer-mindsets that you should know.

Tags: customer e-commerce e-marketing e-shop persona type on 05-28-2008 -Cached -About Shared by:Frederik Van Zande

more from www.getelastic.com

Frederik Van Zande

Facebook recenly released a guidebook for businesses titled: Facebook Insider’s Guide to Viral Marketing. Don’t get too excited about the title, just because you set up a Fan Page for your business and buy a few social ads does not mean you’ll unleash a profit-virus, or even make a ripple in the pond. But the guide does help you understand what Facebook has made available for you and how to get a Page all set up.

Tags: e-marketing e-shop facebook social marketing viral marketing on 05-15-2008 -Cached -About Shared by:Frederik Van Zande

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