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Since the last toolbar auto update, virtually nothing is working.
Neither the sidebar nor the 'recommended tags' in a new bookmark dialog populate, bookmarked pages are not indicated in the toolbar, and new bookmarks are not sent.
Everything is working as expected in FF 2.0.0.12 on the same computer, so it doesn't seem to be a connectivity issue on my ed.
Could you start a new profile in FF 3.0.5b, install diigo toolbar and tell us whether it works ?
Thanks
Same symptoms here. Diigo Toolbar no longer works for me. It's still there but nothing populates.
Joel Liu wrote:
> Could you start a new profile in FF 3.0.5b, install diigo toolbar and tell us whether it works ?
>
> Thanks
With a new profile:
New bookmarks are now createable, which was of course the main problem, and the 'recommended tags' populates, . Bookmarked pages are indicated in the toolbar again too. Sticky notes have made a return.
The sidebar is still a little dodgy: It works for some pages, but for some it just sits spinning at 'loading'. If I click the annotations link and back to readers, it's then populated. This seems to only be on pages with a lot of bookmarks: The Diigo home page for instance, and the firefox default start page.
I also just noticed that the 'search' feature now works again (in my broken profile, there are no entries in the menu.
Today's update to 3.1.5.2 produced no change in symptoms in either profile (I also uninstalled and reinstalled in my broken profile, to no avail.)
Same here.
And I am currently suffering from a severe case of Diigo withdrawal.
We are looking into it. Could you give us more details, such as a screenshot or a screencast ?
Thanks.
Wow, your forum software just ate my really long and detailed reply :)
I'll try write it all out again, sorry it's kind of long. All these issues are 100% reproducible for me.
1) I click bookmark on this page. The dialog opens, and under the 'Tags:' field is the spinner and the text "Loading recommended tags...". This never completes, and the spinner never stops animating.
If I fill in the dialog myself, and click 'Save', the dialog closes but no bookmark is created on the site.
2) I click bookmark on a page that I already have bookmarked. The dialog does not populate with the existing information, it looks just like 1). Edits made here also do not save to the site. None of these pages are indicated by the bookmark icon turning red either.
3) I open the sidebar on a page that has bookmarks and annotations. On the tab 'Readers' is the spinner and the text 'loading...'. This never completes, and no results ever show up. Under 'Annotations' there are no results. I can click the 'Add Comment' button there, and a comment is created, but navigating away from the page in any fashion results in the comment disappearing. The exact same happens for sticky notes: I can create them, only as long as the page is not refreshed.
4) In the sidebar, the 'My Bookmarks' tab, there are no results shown at all. Just the heading 'My Bookmarks' and nothing under it.
5) The 'Search' toolbar field does not work. The menu under the 'web' button beside it is empty but for a splitter, 'customize' and 'clear search history'. The right click menu contains only 'customize'. Entering a search term and pressing enter or clicking the button has no effect, no search is performed.
6) The 'Message' indicator is steadily incrementing. It's up to 80 currently, from 74 yesterday. There are no messages for me on the website, I set it to 'friends only' when the spam started rolling in, and I don't actually have any friends on the site (yet!)
All of these work correctly in the new profile.
krazykiwi:
Are you experiencing the problem under Windows? I'm having it With Firefox Beta 3.0b5 under Mac OSX 10.5.
I'm wondering if this is exclusive to OSX or if it occurs on all platforms.
Mase time wrote:
> krazykiwi:
>
> Are you experiencing the problem under Windows? I'm having it With Firefox Beta 3.0b5 under Mac OSX 10.5.
>
> I'm wondering if this is exclusive to OSX or if it occurs on all platforms.
This one is Windows XP. The only other machines I have are FreeBSD, but none of those have FF 3 beta on (nor the diigo toolbar installed - this seems to only happen on an upgrade, not a fresh install, so it's a little hard for me to reproduce from scratch with no access to the previous version to try an upgrade from.
When you say that it only happens on an upgrade, do you mean when upgrading from a previous version of the Diigo toolbar or from a previous version of Firefox?
krazykiwi - wrote:
> Mase time wrote:
> > krazykiwi:
> >
> > Are you experiencing the problem under Windows? I'm having it With Firefox Beta 3.0b5 under Mac OSX 10.5.
> >
> > I'm wondering if this is exclusive to OSX or if it occurs on all platforms.
>
> This one is Windows XP. The only other machines I have are FreeBSD, but none of those have FF 3 beta on (nor the diigo toolbar installed - this seems to only happen on an upgrade, not a fresh install, so it's a little hard for me to reproduce from scratch with no access to the previous version to try an upgrade from.
mase time wrote:
> When you say that it only happens on an upgrade, do you mean when upgrading from a previous version of the Diigo toolbar or from a previous version of Firefox?
Upgrading the toolbar.
It's broken exactly the same way for two users on this computer, both updated from the same previous version. It works fine for any number of new profiles I create under either user.
I don't have FF 3 beta on the FreeBSD machines, and they don't have Diigo installed on the FF 2 instances. I'd be willing to build the beta, but since this seems to be related to updates of the toolbar, I'm not sure that would help.
My response just got eaten by the forum. Oh well, here goes again ...
To test whether it's only Diigo toolbar UPGRADES that are causing this issue I just uninstalled the Diigo toolbar, restarted Firefox 3.05b, reinstalled the toolbar, and then restarted Firefox 3.05b again. This did not resolve the problem.
I then downloaded Firefox 2 and the toolbar started working again.
I don't know what the actual problem is, all I know is that Diigo better get to work beta-testing Firefox 3 with their toolbar to make sure that either the toolbar gets fixed or FF3 gets fixed (if the problem is something to do with FF itself.)
As for me I guess I'm stuck using FF 2 for the time being.
Krazykiwi and Mass,
Could you export your FF profile and send it to joel 【at 】 diigo dot com? We need it to figure out what happened.
To send us your FF profile, please do the following steps:
1) clear your FF private data
2) go to C:\Documents and Settings\(your
username)\ApplicationData\Mozilla\Firefox and compress the files in
this folder --- > note: this is a hidden file, to locate it,
please go to windows explore, tools === > Option === > view == > hidden /
show == > show all docs. Then, please check the corresponding name
The default location of the Firefox profile for Mac is ~/Library/Application Support/Firefox/Profiles/xxxxxxxx.default/.
3) Send it to joel 【at 】 diigo dot com
By the way, the compressed file maybe too large for email. you can send
it by
http://www.yousendit.com/
If you use Mac,
krazykiwi,
Thanks for your profile. I reproduced the problem you had experienced. We will look into it.
I have the same problem with Firefox 3.0b5 and Diigo Toolbar 3.1.5.2 on Mac OSX 10.5.2
Go to FF 3 ==> Tools ===> Options ==>Privacy tab ==> Check accept third party cookies .
Hopefully it will solve your problem.
I have been following this topic as i have also been having the same problem, doing as Joel Liu said fixed it for me.
Thanks
Thank you, thank you, thank you!
That fixed it!!!
I really appreciate you sticking it out and solving this problem for us!
I am back in FF3 + Diigo heaven.
Joel Liu wrote:
> Go to FF 3 == > Tools === > Options == >Privacy tab == > Check accept third party cookies .
> Hopefully it will solve your problem.
Hi Joel,
While I greatly appreciate that you tracked this down to a cause, I'm not quite entirely happy.
There are serious privacy concerns with 3rd party cookies, and it is not without good reason that the preference returned to FF 3 (and is not only present now in nearly all other mainstream browsers, but the default in some.)
Whatever technical problem you are solving with this was clearly not necessary before the update that caused this problem, I would really appreciate if you could at least put taking another look at the solution for alternate solutions on the developer todo lists.
The cookiesafe firefox extension can probably mitigate some of the privacy risk, krazykiwi. It's like a noscript extension for cookies. You can decide which sites you allow cookies for.
https://addons.mozilla.org/en-US/firefox/addon/2497
krazykiwi - wrote:
> Joel Liu wrote:
> > Go to FF 3 == > Tools === > Options == >Privacy tab == > Check accept third party cookies .
> > Hopefully it will solve your problem.
>
>
> Hi Joel,
>
> While I greatly appreciate that you tracked this down to a cause, I'm not quite entirely happy.
>
> There are serious privacy concerns with 3rd party cookies, and it is not without good reason that the preference returned to FF 3 (and is not only present now in nearly all other mainstream browsers, but the default in some.)
>
> Whatever technical problem you are solving with this was clearly not necessary before the update that caused this problem, I would really appreciate if you could at least put taking another look at the solution for alternate solutions on the developer todo lists.
Me Self wrote:
> The cookiesafe firefox extension can probably mitigate some of the privacy risk, krazykiwi. It's like a noscript extension for cookies. You can decide which sites you allow cookies for.
The cookiesafe extension is not ported to FF 3 yet, and this problem specifically affects FF 3.
Why? Because the choice to accept or not 3rd party cookies and their associated risks was not available in FF 2, and that is in fact one of the reasons there was a proliferation of cookie handler extensions.
None of which affects my point, that this wasn't necessary until the 3.1.5.1.
Besides the fact I'm perfectly capable of managing cookies for myself, I wonder how this will affect other users. There are bountiful security advice sites out there telling people to set this option in their browsers, spy/adware cleaners that offer to set it for you, or recommend the same. Personal privacy is a big issue for some people, and less sophisticated users will simply never figure this out.
I had the same problem with FF 3.0b5 on a linux system (ubuntu hardy heron).
Accepting third party cookies solved this, but searching for a more secure solution I did the following:
Instead of enabling third party cookies for all, just click the button "exceptions" above that setting, add "diigo.com" and click 'allow'.
This works flawlessly and now you're only accepting diigo cookies, not all third party cookies, which is safer & more secure than the previous suggestion (in sofar you trust diigo).
Don't forget to disable third party cookies.
Have fun !
krazykiwi -
mase time
Joel Liu
Djiezes Kraaijst
ralf starkowski
Me Self
itmustbemark